Refund policy

Refund & Returns Policy

At EMORA Living, we want you to feel confident when shopping with us. If you are not fully satisfied with your order, please contact us and we will do our best to help.

Change of Mind / Online Returns

For most online orders, you have 14 days after receiving your item to tell us that you would like to cancel or return your order.

After notifying us, you should return the item within 14 days.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. You will also need your order confirmation or proof of purchase.

To start a return, please contact us at support@emoraliving.com with your order number and the reason for your return.

Please do not send items back without contacting us first. Once your return request is approved, we will provide return instructions.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, faulty, or you received the wrong item, please contact us within 48 hours of delivery at support@emoraliving.com.

Please include:

• Your order number
• A clear description of the issue
• Photos or videos of the damaged, faulty, or incorrect item

If approved, we will offer a replacement, refund, or another suitable solution.

Non-returnable Items

For hygiene and safety reasons, we may not accept returns for items that have been used, damaged after delivery, or returned without the original packaging.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Refunds

Once your return has been received and inspected, we will notify you by email.

If your refund is approved, it will be processed back to your original payment method within 14 days of receiving the returned item.

Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. If your order has already been processed or shipped, we may not be able to cancel it immediately, but you may still request a return after receiving the item.